#20: The Best in Class Account Management

Building an Exceptional Account Management Team: Recruiting, Key Roles, and Core Metrics. Today, we're shedding light on the inside processes employed at Belkins.

Many TV series start with a recap of what happened in the previous episode. Here's a quick catch-up for those who missed my last newsletter and for those wondering "Where is Michael?"

Last week, I delved into the topic of perfect client onboarding. We discussed the process itself, the structure of calls, playbooks that can be used, and all the nuances le…